Service Delivery Policy

OrvexaCloud LLC provides digital hosting and domain services. No physical goods are shipped. Order status and service details are provided through the customer dashboard and, when available, by email.

Payment and verification

Provisioning begins after successful payment confirmation. We may hold an order for fraud-prevention, identity, availability, or acceptable-use verification. If additional information is required, we will contact the customer using the account contact details.

Estimated delivery times

• Shared hosting: normally provisioned automatically after payment; allow up to 24 hours if manual review or configuration is required.
• Cloud VPS and RDP: normally reviewed and activated within 24 hours, subject to availability and verification. A preferred Europe or United States VPS location is recorded with the order; United States placement is subject to capacity confirmation.
• SSL certificates: issued after the required domain validation and certificate authority approval. The timing depends on the selected certificate and validation method.
• Domain registration: submitted after payment and availability confirmation; most registrations complete within 24 hours. A domain is not guaranteed until the registrar confirms registration.

Delays and unavailable services

If we cannot deliver the ordered service, we will contact the customer and offer an appropriate replacement, additional delivery time, or a refund to the original payment method. We do not substitute a materially different service without customer approval.

Customer responsibilities

Customers must provide accurate account and configuration information, monitor messages related to verification, and use services in accordance with our Terms of Service and Acceptable Use Policy.

Support

For delivery questions, contact us through the contact page and include your order number. Standard support hours are Monday–Friday, 09:00–18:00 UTC. Emergency infrastructure monitoring operates continuously.